Frequently Asked Questions

Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:

• EPS (Encapsulated Post Script)
• AI (Adobe Illustrator)
• PDF (Adobe Reader PDF)
• PSD (Adobe Photoshop)
• JPEG (High Resolution JPEG)
• TIFF (High Resolution TIFF)

Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.

• 100% scale (full size output) at 100 dpi
• 50% scale at 200 dpi or higher
• 25% scale at 300 dpi or higher
• 10% scale at 600-1200 dpi

Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Vector files can be submitted in any size, in proportion to your banner's size

All reprints must duplicate what was originally printed.

BannerBuzz does not have a color limit on its custom banners, allowing you to choose as many photos or graphics as you want on your displays.

We cannot print on both sides of one vinyl banner, but our two-sided banners are made with two banners attached together. This prevents either print from showing through the material while providing twice the durability.

Bannerbuzz always measures width by height (W x H). When you select a size on the website, width is always the first dimension, not height. Make sure it matches with your file size.

Once your artwork has been approved it will go straight to production and no changes can be made.

Yes we do.

For certain file types like PDF, DOC, DOCX, EPS, CDR, AI, PSD, TIF, TIFF, PPT, BMP, SVG, our system is not able to generate an instant proof for review but we have your file and our pre-press department will review your file for size and quality (resolution) before sending it to the production. They will contact you if the file is not good for printing. If a proof is requested, you will receive an email proof (even if the file is good) within 24 hours and we will only process the order after you review and approve the proof.

Our design team will work with you until we create a banner that satisfies you. If we cannot come to an agreement, you can expect to see a full refund within 24 hours.

Printers at BannerBuzz are calibrated to print colors accurately to match the order, but in cases that they do not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to yours. We will not issue refunds or accept returns due to color, depth or tone. However, we recommend you to provide PMS (Solid coated) for the best match. We address each of these situations on a case-by-case basis.

Starting from 360 dpi to 1440 dpi

We have invested in latest printing and finishing technology. We have UV-LED, solvent, Eco-solvent, HP-Latex, dye-sublimation and direct to fabric printers. Our solvent and Eco-solvent printers can print up to 720 dpi and UV printers can print up to 1000 dpi. All our fabric products are printed using dye-sublimation transfer technology and direct to fabric printing. For our banner and decals media, we offer solvent and UV printing options.

Our 120-day promise guarantees that products do not contain manufacturing defects, and, if the product fails, breaks, or has ink issue due to a manufacturing defect during that time period, we will either replace the product or issue you a credit equal to the value of the failed product. Bannerbuzz reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.

As one of the largest wholesale printers in the industry, we can order the materials and supplies directly from the manufacturers. BannerBuzz also manages orders within and outside of Canada, which lowers our overall cost of shipping and design. Since we are saving money from these high-quality products, we believe the savings should be passed along to you

• We offer more than 20 years of high-quality printing experience.
• Each order includes the option of a free design proof.
• Ordering on our website is easy and convenient.
• High-quality products, at low prices. What's not to love about that?
• Our printing house has everything, allowing us to get your order to you faster than our competitors.

If our shipping carrier loses your order we will open an investigation on that package and issue a reprint with priority shipping.

If there are any errors on our part after the art work has been approved, Bannerbuzz will send a replacement banner with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced banner. All returns must be reported within 48 hours from the delivery date.

• Go to "my account" to create an online ticket. Here, customers must attach a picture of the damaged banner or incorrect product(s). Typically, a customer representative will respond within one business day and resolve the issue. In some cases, Bannerbuzz will ask for additional information related to the damaged banner

Refunds will be issued within 48 hours if the online ticket is approved and will be processed and credited back to the original form of payment.

• For Manufacturing Defect:

All our orders are custom made per customer’s requirements and go through a two-step quality check process. In an unlikely event, where there is a manufacturing error, we will fix the error and reship the order in priority with no additional cost to the customer including returning the item when applicable. As an alternative, we will also offer a full refund excluding shipping cost. For non-manufacturing defect, we will not be able to accept return as each order is custom made.

What if my order is Delayed

We offer guaranteed delivery date and if we miss the date, we will gladly issue shipping refund.

• Guaranteed delivery dates on the website are based on the assumption that all information to process the orders including print-ready graphic artwork/file is received with the order. If there is any delay in getting the required information from the customer, it might delay the delivery date.
• We use Fed-ex, UPS, DHL or USPS as our shipping carrier. In rare cases, there might be a delay from a shipping career. In those instances, we do not take responsibility for the delay.
• With current COVID-19 scenario, we are experiencing extensive delays from shipping carriers.

Due to the above reasons, we encourage our customers to have one or two days buffer while selecting a shipping method and also mention must have delivery dates if applicable.

All of our banners include grommets every three to four feet apart—per industry standards. If your banner needs to have grommets placed at specific points, please explain in the 'special instructions' space.

Our vinyl banners do not come with wind slits, but this option can be arranged for an additional charge. We also have a collection of mesh banners, which are made with loosely woven vinyl that can withstand heavy winds.

Yes our Vinyl Banners are waterproof and weather proof. Generally our Banners last three to five years

Utilizing flexible bungee cords will ensure that the banner will hang in the proper areas. We recommend taking the signage down if the area experiences heavy winds

Banners made of 15 oz vinyl utilize a heavier amount of vinyl. This makes banners more durable while adding life to the display. We recommend this option for outdoor custom banners

Yes, please contact our sales department at sales@bannerbuzz.ca or call us at 800-580-4489 for more information on how we can process your bulk order.

To make things even simpler for our customers, we offer fixed shipping rates anywhere in Canada, largely dependent on the size of your order.

Applicable Taxes vary & depend on province the product is beign shipped.

HST rate is 13% in Ontario, HST rate is 15% in the other participating provinces (New Brunswick, Prince Edward Island, Nova Scotia, and Newfoundland/Labrador). Rest of Canada GST is at 5% for sales.

Once we get the approval for the artwork, our team will take 12-24 hours to work on the banner. From there, it depends on the type of shipping, which could range between three to nine business days.

We only provide store credit after 60 days

Yes, please contact us to get additional shipping information for locations outside of Canada.

Estimated delivery times posted on the BannerBuzz' website reflect products that are already printed. We offer several shipping options. When you get to checkout please make sure you choose the appropriate shipping.

Yes, please input the custom dimensions in the instant price space. For example, if you are looking for a 4.5 foot by 10 foot banner, input that measurement in the space where it says 'instant price.'
Repeat these exact dimensions in the 'special directions' space to make sure that the design and printing teams are aware of the size of the custom banner.

if orders are returned to our facility we will make every attempt to contact the customer to reship the order. If we cannot make contact with the customer we will be forced to toss the order after 30 days of receiving the returned order.

Design Print Banner, LLC (DBA www.bannerbuzz.ca)