What is BannerBuzz's Return Policy?

We are committed to providing you with high-quality products, carefully inspecting each one to ensure it is free of defects before shipping.  However, in rare instances, if you receive a product that is damaged, defective, materially different from your order, has printing errors or any other issues, please get in touch with us. Your satisfaction is our top priority.

Here’s how to proceed:

1. Notify Us Within 3 Days: Raise a ticket under "My Account" on our website. Include image proof and a clear description of the issue.
2. Review Process: Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution. While BannerBuzz will make the final decision on any return request, we always strive to ensure a fair outcome for our customers.
3. Return (If Necessary): If additional information is needed, we may request you to return the item for inspection. Please use a reliable shipping method with proof of delivery. If the issue is our fault, we will cover the return shipping costs. Otherwise, you will need to cover the initial shipping costs, which may be reimbursed after inspection.
4. Condition of Returns: Returned items must be in their original, unused condition. 

Please Note: Customized products are only eligible for replacements.

Delivery Dates:

• Guaranteed delivery dates on the website are based on the assumption that all information needed to process, including print-ready graphic artwork and files, is received with the order. If there is any delay in getting the required information from the customer, it might delay the delivery date.
• We use FedEx, UPS, DHL, or USPS as our shipping carriers. In rare cases, there might be a delay with the shipping carrier. In such instances, we do not take responsibility for the delay.

What is BannerBuzz's Warranty?

BannerBuzz offers a comprehensive 180-day (6 months) warranty, covering product failures or ink problems due to manufacturing defects within this period. For other issues such as transit damage, shipping errors, or quality defects, please report them within 3 days of receiving the order.

To initiate a warranty claim, log into 'My Account,' navigate to 'Help and Support,' select the appropriate reason, and provide a detailed description along with clear images. Our team will review your request within 12 hours. If the claim is eligible, we will either replace the product at no additional cost or provide a credit equal to its value.

Please note, BannerBuzz reserves the right to investigate claims to ensure they meet warranty criteria.